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Learn in a Minute with Jamie: Psychic Entropy
Psychic Entropy Disrupting Consciousness: A Sign of Conflict.  Imagine you’re are filling out the 100th TPS report of the day. Your car was making a clunking noise this morning, the cat is sick, and for some reason, you’re having trouble falling asleep at night. With each repetitive report you fill out, thoughts about your car, cat, and well-being keep pushing themselves into your awareness, Continue...

Learn in a Minute with Jamie: Learning Experience Design
Experience, designed! Is learning a by-product of experience or can it be intentionally designed? “So, what did you learn in school today?” When I was a kid, I froze every time my parents asked me this question; I was never sure how to answer it. Should I talk about specific details, or my general experience with the day’s lessons? I could’ve said that “the mitochondria Continue...

Networking with Halton Businesses at Haltech AGM
It's really exciting to be part of the vibrant Halton Region business community. A few Enablers recently rubbed elbows with fellow growing businesses at the 2019 Haltech Summer Social networking event. Our CEO Ben Zimmer was one of the guest presenters, and some of my fellow Enablers, Klaudia and Jamie, joined me at our display Continue...

How Sports and Business Share Common Ground: It’s All About Values Ben Zimmer, founder and CEO of Enable Education, was one of the industry presenters at the “Leadership Lessons from Sports” event produced by Silicon Halton. He presented the values that drive Enable Education (and our clients) towards success. Key Takeaways: “If you don’t live Continue...

Serious Games for Customer Success
 

How can the development of relevant skills accelerate access to the Internet of Things market?


In an article outlining the changes that the consumerization of the internet of things poses to customer support, The Enterpriser’s Project interviews Michael Ringman – CIO of Telus International – about the complex nature of customer service in a connected environment. Ringman outlines the unique challenges and opportunities that come with the Internet of Things.

The Consumerization of IoT: How this will help, or force, companies to embrace the Industrial Internet of Things  

What if your customer service team didn’t have to answer the same questions over and over again? What if they could use their skills and expertise? What would customer service look like if if it were supported by a strong, engaging customer education program? Well…

Sometimes a PDF instruction manual is enough. You’d be surprised how often the people to whom you sell don’t know the full extent to which you can help them. No matter what your product or service, providing your customers with a robust, immersive learning experience can not only lead them back to you again and Continue...

What Does It Look Like When You Train Your Customers?
Training customers the way you train employees carries a lot of benefits, but how is it done? Catch part 3 of our webinar: