What if your customer service team didn’t have to answer the same questions over and over again? What if they could use their skills and expertise? What would customer service look like if if it were supported by a strong, engaging customer education program? Well…

Sometimes a PDF instruction manual is enough. You’d be surprised how often the people to whom you sell don’t know the full extent to which you can help them. No matter what your product or service, providing your customers with a robust, immersive learning experience can not only lead them back to you again and Continue...

What Does It Look Like When You Train Your Customers?
Training customers the way you train employees carries a lot of benefits, but how is it done? Catch part 3 of our webinar:

Here’s part 2 of our webinar on the benefits of training customers. Watch and learn how providing better learning resources for customers can also enrich and challenge your support team:

Customer Training and Repeat Business: Webinar, Part 1
How can providing hands-on, immersive learning experiences for your customers keep them coming back in the future? Here’s part one of our webinar:

We were delighted to host a webinar this week, outlining the benefits and best practices involved in providing innovative and supportive learning experiences for customers. If you missed it, we’ll be posting it over the next couple of weeks. Here’s the introductory segment:

How We Can Win By Training Our Customers: Free Webinar!
  Why do we take such care to train our employees, but not our customers? Learn how to drive revenue by ensuring customer success with your products. Join Enable Education CEO Ben Zimmer in this 30-minute webinar as he examines the benefits of educating customers: greater customer retention; repeat business; word-of-mouth advertising and improved ROI Continue...

Does Hands-On Learning Have an Age Limit?
Encouraging hands-on learning for younger students is a no-brainer.  The thought of a kindergarten classroom with lectures and theoretical lessons is laughable. Even in high school classrooms, practical, applied learning is still seen as a staple, a necessary component when preparing learners for future career paths. However, as a recent Toronto Star article illustrates, many universities seem Continue...

Why Theory Just Isn’t Enough: Hands-on Learning for All Ages
  In education, there’s always been push and pull between theory and application. Classroom teachers have the challenge of balancing passing along important knowledge with allowing their learners adequate time and opportunity to develop it into practical skills. Teachers recognize that at some point in a learner’s academic and professional career, they will be recognized Continue...

“Enable Education was able to provide a complete top-to-bottom solution for Muniak Enterprises. They helped me to envision how my 35 years of experience consulting and training could be replicated online. From initial concept development to ultimately delivering our interactive courses online, including ecommerce and certification, I’ve come to trust Enable Education to just take Continue...

Yes, You Can Go Back Again: Cloud-Based Learning in Corporate Training
  Cloud-based learning isn’t just a catch phrase. Having training materials as well as notes and assignments stored in the cloud, as opposed to producing them in PDF or paper form, provides an opportunity to really make the most of a learning experience. It works for both trainer and learner, in a number of ways. Pedagogically Continue...

Few manufacturers or service providers would deny the importance of having support material for their customers, whether it be in the form of manuals, how-to videos, or online forums. More than ever, customers want to be assured that the companies supplying them are readily available to help them get the most out of their purchase. The Continue...