Onboarding new employees remotely: Giving knowledge

Often times, new hires learn about company culture, where to find assets or how to complete workplace tasks efficiently by watching their team members. But what happens when the team is no longer within the same physical space? Where do new hires learn the unwritten rules of the organization if they are not noted in the training? As the remote environment continues to settle in, training must include the details that new hires would typically gather in the office.

Give them knowledge

The third video in our 5-part mini-series gives tips on the knowledge you should share with your new hire. The new remote environment calls for training that considers the technical, and unwritten information a new hire needs to succeed in their day-to-day tasks. Every new team member wants to be productive and knowledgeable, and continuously asking their leader or teammates where assets are located can make them feel bothersome. Give them a repository of training that answers all questions they may come across; written and unwritten. It will save them time and prevent them from feeling unknowledgeable.

Here are some additional tips:

  • Have training on all software ready.
    Even if an application is commonly used, or known well by yourself, your new hire may be unfamiliar with it. If they are a pro, they can skip over the training, but this is great to have in case they need a small refreshed or full training.
  • Record your training into bite-sized videos.
    Having concise training videos split up by topic will let your employees learn at their own pace and revisit the training as needed. They may need to learn things at different times and having videos ready will give them immediate knowledge at the time of need.
  • Provide a list of key team members.
    Remember, your new remote employee likely has not met any team members in person. Let them know who to go to with specific questions ; provide a list of team members that could answer technical, strategic and creative questions, and specify who specializes in what.
  • Give them access to resources.
    If you think they might need a specific resource eventually, give them access to it. There is time between asking a question and receiving an answer, so the less they need to ask for access to a folder, the better time-wise.
  • Include unwritten rules.
    There are tons of office norms one picks up on when in the same physical space as their team. Share unwritten information, or ask the hires new team to compile some tips, to help them understand the social norms and expectations of the organization.  

Missed the first video in our series? Find it here.

Now is the time to transform your training to equip your team with the digital skills they need to succeed in the new age. Enable Education can help you create reusable training to help your team through today’s challenges and future ones. We create effective training materials including videos, tabletop or virtual games, worksheets and checklists and we are no stranger to taking training online.

Contact us for inquires and help on adapting your business to the “new normal.” Our team is prepared to help businesses of all size and industry maintain their success through the new challenges we face.

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